If guidelines are followed below, we gladly accept returns and exchanges of unwashed, unworn or defective merchandise, all with tags still attached except for certain sale items marked "sales final" on the items page.
For returns or exchanges:
- Write us an email including your original order number to sales@bennyandshaw.com within 5 DAYS of receiving your order, letting us know you are returning or exchanging an item.
- All returns/exchanges must be approved by us. Do not simply send the order back (you will not receive a refund or return of merchandise)
- Upon approval of return, you have 10 BUSINESS DAYS for return to reach us.
- Place item(s) in original packaging and ship back to us (we recommend insuring as you are responsible for lost packages) to Benny and Shaw. We will give you the return address upon approval of your return.
- Shipping and handling on returned/exchange merchandise is non-refundable (including rush option). Return shipping is at your own expense.
- There will be a $15 restocking fee on all returned clothing.
- On "Free Shipping" promotional items: regular shipping and handling fees will apply to all exchanged merchandise.
- We will credit your credit card upon receipt of the returned items at which time you will receive an email confirmation. When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items plus regular shipping cost when they are ready to ship.
For returns or exchanges:
- Write us an email including your original order number to sales@bennyandshaw.com within 5 DAYS of receiving your order, letting us know you are returning or exchanging an item.
- All returns/exchanges must be approved by us. Do not simply send the order back (you will not receive a refund or return of merchandise)
- Upon approval of return, you have 10 BUSINESS DAYS for return to reach us.
- Place item(s) in original packaging and ship back to us (we recommend insuring as you are responsible for lost packages) to Benny and Shaw. We will give you the return address upon approval of your return.
- Shipping and handling on returned/exchange merchandise is non-refundable (including rush option). Return shipping is at your own expense.
- There will be a $15 restocking fee on all returned clothing.
- On "Free Shipping" promotional items: regular shipping and handling fees will apply to all exchanged merchandise.
- We will credit your credit card upon receipt of the returned items at which time you will receive an email confirmation. When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items plus regular shipping cost when they are ready to ship.
- We DO NOT accept returns on International Orders.
